Invent Alliance Limited Contact Centre IT Support Engineer Job recruitment


Invent Alliance Limited is a company specialized on creation of multi sector and multi discipline business platform with specialist partnerships for value co-creation in each of the different business segments through modern co-petition business principles. At Invent Alliance, we believe in potentials, we embrace creativity, encourage innovation and inspire leadership. Invent Alliance Limited Contact Centre IT Support Engineer Job recruitment as follows;

Job Title: Contact Centre IT Support Engineer

Job Description
Do you want to be a part of a collaborative team for a growing Contact Centre company? We are looking to grow our Call Center IT Support Team by bringing on talented, motivated individuals looking for a broad scope of technical support.


  • Provide First level support to our Contact Centre employees for all IT-related concerns and technologies such as: Windows desktops and Windows Server, Exchange Server, Skype for Business, Active Directory, DNS, DHCP, File/Print Services, Spam/Virus Protection, VOIP telephony, Cisco networking, Google G Suite, Cisco VPN, and our own proprietary software
  • Maintain, analyze, and troubleshoot hardware, software, and computer peripherals
  • Ensure Call Center personnel are able to utilize their hardware and software; Cisco phones both hardphones and softphones, Cisco Finesse, Calabrio Call Recording, and Headsets.
  • Utilize Microsoft SCCM to image PCs and deploy software
  • Support conference room equipment and prepare rooms for vendors.
  • Deploy, configure, and maintain loaner equipment.
  • Above average communication skills and the ability to effectively communicate via phone, email, instant message and in person.
  • Troubleshoot and support our Ethernet networks (LAN/WAN) and VPN connectivity
  • Help seek out and implement ways to make all system and process more efficient
  • Above support may be for employees on-prem and/or remote workers


  • B.Tech or B.Sc degree in Computer Science, Computer Engineering, IT or related fields
  • 1-2 years of current IT support experience in a Call Centre
  • Previous on-site experience with direct end-user interaction
  • A high degree of technical aptitude and troubleshooting skills
  • Solid understanding of Microsoft technologies – Active Directory experience, including user/computer, user profile, and Group Policy Object management
  • A strong sense of customer service, attention to detail, and desire for organization
  • Ability to multitask and work in a team setting
  • Experience in a helpdesk or other service-oriented IT role is a large plus
  • Scripting/automation experience with Powershell, VBScript, PHP, or Bash, a huge plus

Other traits we look for:

  • Excellent interpersonal and team building skills – willingness to work as part of a large group
  • An easy-going attitude and strong sense of humor
  • A positive, people-oriented and energetic attitude
  • An analytical, creative, and innovative approach to solving problems
  • An interest in working hard and being challenged in a fast-paced environment, and having fun while doing it
  • Lekki-Ajah residence is required

Application Closing Date: 30th April, 2018.

Interested and qualified candidates should send their CV’s and Applications to: using the “Job Title” as the e-mail subject.

Note: Only shortlisted candidates will be contacted

British Council Nigeria Latest Job Recruitment (11 Positions)

Jola Global Limited Latest Job Recruitment (11 Positions)

University of Lagos (Unilag) Registrar Fresh Job Recruitment

U.S. Embassy In Nigeria Fresh Job Recruitment (27 Positions)

GE Nigeria Latest Job Recruitment (26 Positions)

Tizeti Network Limited Fresh Job Recruitment (12 Positions)

Hobark International Fresh Job Recruitment (5 Positions)

Qatar Airways Reservation and Ticketing Agent Fresh Job Recruitment

Flour Mills of Nigeria Fresh Job Recruitment (10 Positions)

Onstream Group Nigeria Fresh Job Recruitment (8 Positions)

May And Baker Procurement Officer Fresh Job Recruitment

Amaiden Energy Nigeria Latest Job Recruitment (6 Positions)

Siemens Nigeria Country Security Officer Job Recruitment

Schneider Electric Latest Job Recruitment (8 Positions)

Guinness Nigeria Latest Job Recruitment (3 Positions)

Amnesty International Nigeria Fresh Internship Recruitment (3 Positions)

IBM Nigeria Latest Job Recruitment (2 Positions)

Deloitte Nigeria Fresh Job Recruitment (3 Positions)

CornerStone Staffing Fresh Job Recruitment (5 Positions)

KPMG Recruitment Officer Job Recruitment

Accion Microfinance Bank Latest Job Recruitment (3 Positions)

Share this post with friends

Post Your Thoughts