Invent Alliance Limited Contact/Call Centre Supervisor Job recruitment

 

Invent Alliance Limited is a company specialized on creation of multi sector and multi discipline business platform with specialist partnerships for value co-creation in each of the different business segments through modern co-petition business principles. At Invent Alliance, we believe in potentials, we embrace creativity, encourage innovation and inspire leadership. Invent Alliance Limited Contact/Call Centre Supervisor Job recruitment as follows;

Job Title: Contact/Call Centre Supervisor
Location: 
Lagos

Responsibilities

  • Manage a team of Contact Centre agents.
  • Be available to affect the entirety of the team’s operations.
  • Manage by walking around. Be visible to answer questions.
  • Take calls that your agents can’t handle and be available when an agent appears to need assistance.
  • Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
  • Motivate and encourage agents through positive communication and feedback
  • Assist in hiring and training employees, monitoring representative progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers.
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
  • Answering agent questions regarding best practices or difficult calls.
  • Identifying operational issues and suggesting possible improvements.
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Preparing reports and analyzing data to assist management as they determine call center goals.
  • Working with other supervisors and management team members to support agents and maximize customer satisfaction.

Job Requirements

  • Minimum of HND/B.Sc in English, Mass Communication or equivalent, but more education, especially in management, is preferred.
  • Call center, customer service, or supervisory experience is required.
  • Proficiency with technology, especially computers, software applications, and phone systems.
  • Exceptional verbal and written communication skills.
  • Strong understanding of company products, policies, and services.
  • Ability to coach, train, and motivate employees and evaluate their performance.
  • Excellent problem solving, leadership, and customer service skills.
  • Analytical, efficient, and thorough.
  • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
  • Lekki-Ajah residence is required

Application Closing Date: 30th April, 2018.

Interested and qualified candidates should send their CV’s and Applications to: admin@inventallianceco.com using the “Job Title” as the e-mail subject.

Note: Only shortlisted candidates will be contacted


British Council Nigeria Latest Job Recruitment (11 Positions)

Jola Global Limited Latest Job Recruitment (11 Positions)

University of Lagos (Unilag) Registrar Fresh Job Recruitment

U.S. Embassy In Nigeria Fresh Job Recruitment (27 Positions)

GE Nigeria Latest Job Recruitment (26 Positions)

Tizeti Network Limited Fresh Job Recruitment (12 Positions)

Hobark International Fresh Job Recruitment (5 Positions)

Qatar Airways Reservation and Ticketing Agent Fresh Job Recruitment

Flour Mills of Nigeria Fresh Job Recruitment (10 Positions)

Onstream Group Nigeria Fresh Job Recruitment (8 Positions)

May And Baker Procurement Officer Fresh Job Recruitment

Amaiden Energy Nigeria Latest Job Recruitment (6 Positions)

Siemens Nigeria Country Security Officer Job Recruitment

Schneider Electric Latest Job Recruitment (8 Positions)

Guinness Nigeria Latest Job Recruitment (3 Positions)

Amnesty International Nigeria Fresh Internship Recruitment (3 Positions)

IBM Nigeria Latest Job Recruitment (2 Positions)

Deloitte Nigeria Fresh Job Recruitment (3 Positions)

CornerStone Staffing Fresh Job Recruitment (5 Positions)

KPMG Recruitment Officer Job Recruitment

Accion Microfinance Bank Latest Job Recruitment (3 Positions)

Share this post with friends

Post Your Thoughts